Privacy policy

Better Quests

Privacy Policy

Last Updated: 14 07 2023
Effective Date: 20 12 2018

Better Quests LLC. is a digital start-up. Our website address is:

Thank you for visiting our website. This Privacy & Policy statement explains how we collect, use, and disclose information when you use our website. By accessing or using our services, you signify your agreement to the terms of this Privacy & Policy. If you do not agree with these terms, please do not use our website.

We at Better Quests work hard to provide high quality digital services and we understand the importance of your privacy. Maintaining your privacy and the trust of our users is important to us. Our website including third party plugins may store, process, and, under certain circumstances share your information, to provide you Services. By using or accessing our Services, you are consenting to this Privacy Policy. You are also confirming that your English is good enough to understand it.

We do not control the information that third parties collect or how they use that information. You should review the third parties’ privacy policies for more information about how they collect, use, and share this information, including what information they may disclose to us.

Security of our customers’ information is very important to us, and we take a range of measures to help protect it, including encryption. Even so, no security measure is 100% perfect. This means we cannot guarantee the security of your information and do not assume any responsibility for the unauthorized use or access to your information under our control.

You must use our Services according to our Terms and policies. If you violate our Terms or policies, we may take action with respect to your account, including disabling or suspending your account and, if we do, you agree not to create another account without our permission.

What personal data we collect and why we collect it

Your Account Information

You must provide an e-mail address to create a Better Quests account. If you don’t provide us with this information, you will not be able to create an account to use our Services. You can add other optional information to your account, such as a profile picture, first name, last name, phone, street, city, state, zipcode, country, company name; only if you want.

If you are using our Voipas app, you will have to provide additional data like: name, age, birth date, sex, occupation, studying or working schedule, virtual assistant’s sex, name. This information can be fictional too. The application will provide a customized experience based on the provided information. If you are using the app, there will be automatically generated a device id that will be used for fraud prevention, security and compliance.

If you are using the in-app chat functions, you will have to choose an online username, alphanumeric, that other users can use it to contact you. This could also be fictional and it’s better to not use your real name. Premium users can change their username more than once. We offer end-to-end encryption for the chat messages. Your Status (online/offline) and mood (emoticon – if set) are visible to your friends, in the friends list. Premium users have the possibility to know the last time you were using the chat (“last seen”).

Non-Personally Identifiable Information: We may collect non-personally identifiable information automatically as you navigate through our website or app. This information may include your IP address, browser type, operating system, referring URLs, and other technical information.

Website administrators can also see and edit that information. You have the option to delete your account and in the same time it will be removed all the information provided. All users can ask us to delete their personal information at any time.


Visitors to the website can download and extract any location data from images on the website.

Contact forms

When visitors leave a message through a contact form on the site we collect the data provided, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here:


A browser cookie is a small piece of data that is stored on your device to help websites and mobile apps remember things about you. Other technologies, including web beacons, web storage, and identifiers associated with your device, may be used for similar purposes. In this policy, we say “cookies” to refer to all of these technologies.

We may let other companies use cookies on our services (Google, Stripe, etc.), so by using our services you agree with this. These companies may collect information about how you use our services over time and combine it with similar information from other services and companies. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.

We use Google Analytics, Google AdManager, Google AdSense and Google AdMob services to analyze the usage of our website and serve advertisements. Google Analytics is a web analytics service provided by Google that helps us understand how users engage with our website. Google AdMob is a mobile advertising platform provided by Google that allows us to display relevant ads on our mobile applications.

Google operates as a data processor for Google Analytics. Google Analytics is a data processor under GDPR because Google Analytics collects and processes data on behalf of our clients, pursuant to their instructions. Google’s use of data is controlled by the terms of its contract with Google Analytics customers and any settings enabled by customers through the user interface of the product.

Google is committed to protecting data confidentiality and security. It is important to understand your privacy options, whether in the role of a publisher or a consumer.

When you visit our website, Google may collect certain information from your device, such as your IP address, browser type, operating system, and other usage data. This information is used to analyze website traffic, track user engagement, and provide targeted advertisements.

By using our website, you acknowledge and agree that Google Analytics, Google AdManager, Google AdSense and Google AdMob may collect and process your information in accordance with their respective terms of service and privacy policies. We encourage you to review the privacy policies of the Google platforms ( for more information on how they handle your information.

If you enter our site you may opt-in to saving your location in cookies. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

BetterQuests uses cookies for authentication. That means that in order to log in, you must have cookies enabled in your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices.

Your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. These controls vary by browser, and manufacturers may change both the settings they make available and how they work at any time. Additional information about the controls offered by popular browsers can be found at the links below.

Business intelligence and analytics, ads

We count users and events for reporting to identify how many BetterQuests or Voipas users are (and similar metrics) so we can share these metrics with affiliates, regulators and the public.

While using our services you agree with Google’s Privacy & Terms , Stripe’s Privacy & Terms, Epic Games’s Privacy & Terms.

Google’s Privacy Policy can be found on this links:

Stripe’s Privacy Policy can be found on this link:

Epic Games ’s Privacy Policy can be found on this link:

Google customers use tags on web pages and an SDK for mobile apps to enable Google measurement products. The measurement data collected helps customers understand their users’ needs and, optionally, personalize the user experience and offer relevant advertising.

Google tags and the SDK use cookies and app instance IDs, respectively, to measure user interaction.

Google collects information to provide better services to all their users — from figuring out basic stuff like which language you speak, to more complex things like which ads you’ll find most useful, the people who matter most to you online, or which YouTube videos you might like. The information Google collects, and how that information is used, depends on how you use the services and how you manage the privacy controls. When you’re not signed in to a Google Account, Google stores the information they collect with unique identifiers tied to the browser, application, or device you’re using. This allows Google to do things like maintain your preferences across browsing sessions, such as your preferred language or whether to show you more relevant search results or ads based on your activity. When you’re signed in, Google also collects information that is stored with your Google Account, which is treated as personal information.

Google Analytics collects first-party cookies, data related to the device/browser, IP address and on-site/app activities to measure and report statistics about user interactions on the websites and/or apps that use Google Analytics.

Protection Of Your Vital Interests Or Those Of Another Person

For protecting your vital interests or those of another person, we conduct manual (human) review. We share information with law enforcement and others, in circumstances where someone’s vital interests require protection, such as in the case of emergencies. These vital interests include protection of your or someone else’s life, physical or mental health, wellbeing or integrity or that of others.

In protecting such vital interests we aim to combat harmful conduct and promote safety, integrity and security. For example, we investigate reports of harmful conduct and take appropriate action, such as sharing information with relevant authorities, where there is a risk of imminent harmful conduct such as an attack or where a person’s safety is at risk.

Law enforcement and legal requests

We preserve and share information with others including law enforcement and to respond to legal requests. This includes responding to legal requests where we are not compelled by applicable law but have a good faith belief it is required by law in the relevant jurisdiction or sharing information with law enforcement or industry partners/peers such as other online platforms and technology companies to combat abusive or illegal behaviour. For example, we preserve a snapshot of user information when requested by law enforcement where necessary for the purposes of an investigation.

We may also report illegal or infringing content to law enforcement, government or other authorities.

It is in our interest and in the interest of WhatsApp users to prevent and address fraud, unauthorised use of Voipas, violations of our Terms and policies, or other harmful or illegal activity.

It is in our interest to protect ourselves (including our rights, personnel, property or products), our users or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm.

We preserve and share information when we seek legal advice or seek to protect ourselves in the context of litigation and other disputes. This includes matters such as violations of our Terms and policies.

To promote safety, integrity and security outside of the performance of our contract with you, we analyse users’ Device and Connection Information to identify and investigate patterns of suspicious behaviour or violations of our policies and Terms.

Retention of Your Information

We store information for as long as necessary for the purposes identified in this Privacy Policy, including to provide our Services, or for other legitimate purposes, such as complying with legal obligations, enforcing and preventing violations of our Terms, to fight spam, or protecting or defending our rights, property and users. The actual information that we keep and how long we keep it for depends on the nature of the reason in question.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Information Collected Automatically by EpicGames, Inc

The Voipas software is based on UnrealEngine from EpicGames, Inc.

Their privacy policy can be found on the following link:

Browser Settings

You may set your browser setting to attempt to reject the cookies and tracking identifiers, and you may still use our websites. However, you may be limited in some areas of our websites, or you may have to enter passwords or identifying information more than once.

Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

a. Service Providers: We may engage third-party service providers to perform certain services on our behalf, such as website hosting, data analysis, and advertising. These service providers may have access to your information to the extent necessary to perform their functions, but they are not permitted to use it for any other purpose.

b. Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.

c. Protection of Rights: We may disclose your information to protect our rights, property, or safety, as well as the rights, property, or safety of our users or others.

Are there any special categories related to Personal Information?

If you are under 13, you may not use our Services. BetterQuests will not knowingly collect, maintain, or disclose any Personal Information from children under the age of 13. If you are ordinarily resident in the European Union any reference to an age of 13 shall be deemed a reference to the age in your home country, below which, children receive additional legal data protections.

We do not allow children under the age of 18 to use our Services unless they do so with parental consent. If you are between the ages of 13 and 18, please let your parent or guardian know about this Privacy Policy and get his or her permission before you give us any of your Personal Information or use any Services. Some areas of the website, services, or games may have special rules for users under the age of 18. When you are in those areas, you must follow those rules.

If you are a parent or guardian of a child who has submitted Personal Information, you can contact us about removing that information, and BetterQuests will take reasonable steps to remove that information. To request removal of your child’s information, please send us an email and be sure to include in your message the same username and email address that your child submitted. If your child has used services without your permission, contact us immediately.


If you are a California resident who is under 18 and a registered user and you are unable to remove content or information you posted in a public area following the instructions provided, you may request removal by contacting us. When requesting removal you must be specific about the information or content you want to remove and provide the URL for each place it is located. We are not required to remove any content or information that: (a) we, or a third party, are legally required to maintain; (b) was not posted by you; (c) is anonymized so that you cannot be identified; (d) is not based on a request that follows our instructions for removing or requesting removal; or (e) you received compensation or other consideration for providing the content or information.

California Civil Code Section 1798.83 permits California residents to request information from us concerning any disclosures of Personal Information we may have made in the prior calendar year to third parties for direct marketing purposes. If you are a California resident and you wish to request information about our compliance with this law or our privacy practices, you may contact us.

GDPR Compliance

If you are accessing our website from the European Economic Area (EEA), the processing of your personal data may be subject to the General Data Protection Regulation (GDPR). We are committed to complying with the GDPR’s requirements regarding the collection, use, and retention of personal data.

In certain circumstances, you have the following data protection rights:

If you wish to exercise any of these rights, please contact us at

What rights you have over your data

If you have an account on our website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How will Better Quests notify users of changes to this Privacy Policy?

Better Quests reserves the right to change this Privacy Policy at any time by providing a pop-up notice on the Services, posting the new policy on the websites, or any other notification method that is appropriate based on the nature of the change. All changes to the Privacy Policy will be effective when posted, and your continued use of any of the Services after the posting will constitute your acceptance of, and agreement to be bound by, those changes.

Contact Us

If you have any questions or concerns about this Privacy & Policy or our data practices, please contact us at the e-mail: . Our mailing address is: BetterQuests.SRL, Romania, jud. Constanta.

By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy & Policy.

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